Aera Help Centre

Frequently Asked Questions

The specs say the movement has 26 jewels. Am I rich?

I’ve heard of 316L stainless steel but what’s 904L stainless steel?

Why does AERA describe its watches as “water-resistant” rather than “waterproof”?

Ok, so what do the different 300m or 100m notations signify?

Do AERA watches have anti-reflective coatings on the sapphire crystal?

What does Swiss Made actually mean?

What watch movements does Aera use?

Why do you use Sellita movements?

What are the key dimensions of Aera watches?

How much do the watches weigh?

Which straps come with the watches?

Are your watches limited editions?

Can I recycle the packaging when I receive the watch?

How often should I get my watch serviced?

Where do you perform servicing?

What does ‘pre-order’ mean?

Can I return a watch to you and get a refund if I don’t like it?

Okay, say my watch stops working, what do I do?

Which countries do you ship to?

Can I return a watch strap and get a refund?

Where can I try on your watches?

What payment methods do you offer?

If I have further questions not covered here, who can I contact?

How long is the warranty on an AERA watch?

Do you offer interest free credit?

Does the price include VAT?